RETURNS & EXCHANGES
Thank you for shopping with OlayaBeach Swimwear. We take great pride in our reputation for quality and excellent value. While we hope that you will love your merchandise if for any reason you are unsatisfied with your purchase, we will gladly exchange or provide store credit for your unworn/unwashed items within 20 days of the delivery date. Due to the nature of swimwear, we do not offer refunds.
· Merchandise must be returned within 20 days.
· Merchandise must have all tags and liners attached and returned in original packaging.
· Returns will be processed within 7-14 business days of receipt, in form of store credit.
· Store credit is redeemable online only.
· Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. Soiled garments will be returned.
· PLEASE NOTE: Original shipping and handling fees are not refundable.
· Accessories and clearance items are final sale, and cannot be returned.
Please send your return to:
9461 Charleville Blvd. Ste. 343
Beverly Hills, Ca 90212
NOTE: You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable. We do recommend sending your package via a prepaid, insured, traceable method to ensure a safe and documented delivery.
Once we receive your return package, please allow 7-14 business days for your return to be processed. You will receive an email confirmation when your return has been processed with your store credit information.
If you choose to receive a store credit you will receive an email with your credit value that can be redeemed online. Please note online credits cannot be transferred.
OlayaBeach Swimwear, guarantees its clothing to be free from damage or manufacturer defect for the first 60 days from date of order as long as you follow our care instructions. OlayaBeach's suits are delicate and experience normal "wear and tear" over time. If you receive a damaged or defective item, please notify us within 5 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item at no cost. Please contact OlayaBeach Swimwear for damages that occur after 60 days for more information and pricing. We are generally only able to repair items within 1 year after purchase, as we may not have the hardware to make replacements after this time period. Items being returned for repair MUST BE CLEAN upon receipt. Soiled damages will be returned to owner as is.
OlayaBeach suits are constructed of the finest imported fabrics and trims that are delicate in nature. While ALL of the suits can be worn in pool or ocean water, they are not intended for strenuous physical water activity or long periods of time in heavily chlorinated water. All swimwear should be hand washed separately in cold water with very mild soap (we recommend specialty lingerie detergent) immediately after use. Lie flat separately or hang to dry.